Refund policy

Change-of-mind returns

If you change your mind, you can return your item within 7 days of delivery for a refund.

To be eligible, the item must be:

unused and in its original condition, free of pet hair, odour and marks;
in its original packaging with all parts and accessories included.

For change-of-mind returns, you are responsible for the cost of return postage. We recommend a tracked service, as we can't refund items that don't reach us. Original shipping charges are not refunded.

How to start a return

Email us at jeremysunshao@gmail.com within 7 days of delivery with your order number and the reason for your return.
We'll reply with the return address and instructions. Please don't send items back before contacting us.
Once your return arrives and has been inspected, we'll refund your original payment method. Your bank or card provider may take a few extra business days to show the refund.

Faulty, damaged or incorrect items

If your item arrives damaged, is faulty, or isn't what you ordered, please email us at jeremysunshao@gmail.com as soon as possible with your order number and photos of the problem. The 7-day change-of-mind window does not limit your rights in these cases. Where an item is faulty, damaged in transit or sent in error, we will cover the reasonable cost of returning it and provide a remedy as required by law.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes those rights.