Shipping policy

Delivery times

Orders are usually delivered within 7–14 days of purchase. Delivery to regional and remote areas may take a little longer.

These are estimates rather than guaranteed delivery dates. Delays can occasionally happen during busy periods, public holidays or due to carrier disruptions.

Shipping costs

Shipping costs and the delivery options available for your address are shown at checkout before you pay. We currently ship within Australia only.

Order confirmation and tracking

You'll receive an order confirmation email after purchase. Once your order has been sent, we'll email you a shipping confirmation with tracking details where available.

Address details

Please check your delivery address carefully before placing your order. If you notice a mistake, email us at jeremysunshao@gmail.com straight away and we'll do our best to update it before your order is sent. We can't change the address once an order is on its way.

Late, lost or damaged parcels

If your order hasn't arrived within 14 days, or it arrives damaged, please email us at jeremysunshao@gmail.com with your order number (and photos of any damage). We'll look into it with the carrier and make it right in line with our Refund Policy and your rights under the Australian Consumer Law.